Frequently Asked Questions
What payment methods do you accept?
We accept PayPal and any Credit or Debit cards. If you don't have PayPal account you can pay with your card through PayPal guest checkout.
Or, you can pay with these cryptocurrencies: Ethereum, Bitoin, Dash, Litecoin and Ripple.
How long will my order take to arrive?
The average delivery time is 6–23 business days. But sometimes it may take longer due to the postal service delay. More details in our Shipping policy.
These terms are to be used for reference only and commence from the date of dispatch.
TokiTop is not responsible for any delays caused by destination customs clearance processes or postal services.
How can I return an item to you by post?
Please refer to our Return Policy.
What should I do if there is a problem with my order?
Please contact us at email@example.com or use our Contact Form.
An item that I ordered recently is now on sale. Is it possible to be reimbursed?
Unfortunately it is impossible. We don't offer a price adjustments. That's why we cannot provide a partial refund for an item that goes on sale after you've purchased it.
Can TokiTop cancel my order?
TokiTop reserves the right to cancel your order and make a full refund at any time before your order shipped.